Shipping policy
Processing Time
All orders are processed within 2–5 business days after payment confirmation.
Once your order has been prepared and packaged, it will be shipped using the selected delivery method at checkout.
Please note that processing times may be longer during holidays, special launches, or high-demand periods.
Shipping Times
Estimated shipping times may vary depending on your location:
- Local Orders: 2–7 business days
- International Orders: 7–21 business days
Shipping delays caused by carriers, customs, weather conditions, or other external factors are outside our control.
International Shipping
We ship to multiple countries worldwide depending on shipping availability at checkout.
International customers may be responsible for customs duties, taxes, or import fees required by their country.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information (if available).
Please allow some time for tracking updates to appear after shipment.
Incorrect Address Information
Please make sure your shipping information is correct before placing your order.
JELLOCASA is not responsible for delays or lost packages caused by incorrect or incomplete shipping addresses provided by the customer.
Lost or Delayed Packages
If your package is significantly delayed or appears lost, please contact us and we will do our best to assist you.
However, we are not responsible for shipping carrier delays once the package has been handed over for delivery.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the damaged item and packaging.
We will review the issue and help provide a suitable solution.
Contact Us
For shipping-related questions, please contact us at: